Important Information
Omission on some Carmel Utilities bills
There was a trash charge omission error on some Carmel Utilities bills. The affected accounts receive bills on the 20th of the month, encompassing a range of account numbers beginning with 110 to 124. We apologize for this inconvenience. The charge has been applied to accounts and will show in the online balance, but will not be printed on bills until the August 20th billing. There will be no penalty for omitting the trash charge from the total amount owed on your account for those affected by this error. For further information, please contact customer service at 317-571-2442.
Carmel Utilities partners with Invoice Cloud to provide an enhanced payment gateway
Carmel Utilties and Invoice Cloud have unveiled a new payment gateway that provides enhanced user control and increased payment options. This state of the art gateway allows users to manage their own account, passwords, payment options including the addition of electronic check and recurring payments. Up to 18 months on bill history will eventually be available online and all bills will be able to be downloaded as PDF files. This new gateway includes an upated electronic billing platform that will also send a reminder prior to the invoice due date. Invoice Cloud is PCI compliant, guarding all personal and financial information in accordance with strict federal guidelines. For more information, call 571-2442
City of Carmel Utilities
The Carmel Utility water system was started in 1929 with a single well and limited distribution. As the system grew, additional wells were added starting in 1946 through 2007. Today the Carmel utility water system operates 20 well sites providing water to three treatment facilities with a capacity of 22 million gallons a day. A fourth treatment facility is scheduled to come online in 2012, increasing capacity to 40 million gallons a day.
Through expansion and acquisitions in 2002 and 2006, Carmel Utilities serves over 27,000 customers distributing water through more than 975 miles of water main.
Carmel Utilities award winning wastewater treatment facility and sewer department provides service to nearly 70 percent of the utility’s water customers, and processes a portion of the waste water for Clay Regional Sewer District and the City of Westfield.
