Important Information
Water Main Break on 116th Street, East of Keystone
Carmel Utilities crews have been working all night on a water main break on 116th Street east of Keystone Parkway. Crews have located the source of the leak and are in process of affecting repair. Due to the leak, approximately 45 homes are currently without water. The utility estimates that water should be restored to these homes by end of the day, Friday, March 7th. Please note that this is an estimate only and that this timeframe estimate can change. Your patience is appreciated as repairs on this continues
Carmel Utilities partners with Invoice Cloud to provide an enhanced payment gateway
Carmel Utilties and Invoice Cloud have unveiled a new payment gateway that provides enhanced user control and increased payment options. This state of the art gateway allows users to manage their own account, passwords, payment options including the addition of electronic check and recurring payments. Up to 18 months on bill history will eventually be available online and all bills will be able to be downloaded as PDF files. This new gateway includes an upated electronic billing platform that will also send a reminder prior to the invoice due date. Invoice Cloud is PCI compliant, guarding all personal and financial information in accordance with strict federal guidelines. For more information, call 571-2442
City of Carmel Utilities
The Carmel Utility water system was started in 1929 with a single well and limited distribution. As the system grew, additional wells were added starting in 1946 through 2007. Today the Carmel utility water system operates 20 well sites providing water to three treatment facilities with a capacity of 22 million gallons a day. A fourth treatment facility is scheduled to come online in 2012, increasing capacity to 40 million gallons a day.
Through expansion and acquisitions in 2002 and 2006, Carmel Utilities serves over 27,000 customers distributing water through more than 975 miles of water main.
Carmel Utilities award winning wastewater treatment facility and sewer department provides service to nearly 70 percent of the utility’s water customers, and processes a portion of the waste water for Clay Regional Sewer District and the City of Westfield.
