Welcome to Carmel Utilities!

Pay By Phone: (855) 259-5347

*$0.95 fee for an electronic check and $2.50 for a credit card

Customer Service: (317) 571-2442

Pay Your Bill

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Service Request

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Hours of Operation

Our Hours of Operation.


Questions (FAQs)

See our FAQs.

Account Login

Login to your online billing portal.

Leak Detection

Learn about detecting leaks at home.

Backflow Info

Backflow submission testing and more.


Save water & protect the environment.

Know what’s below.
before you dig.

Important Information

Holiday Lights Recycling Drive Starting Monday, November 21

Carmel Clay Schools Green Teams, City of Carmel Utilities, City of Carmel, Technology Recyclers and White’s Ace Hardware at Carmel are working together to make it a green holiday season by offering a Holiday Light Recycling Drive.  Beginning Monday, November 21, and...

Carmel Utilities Partners with WaterSense® Program

Carmel, Indiana— The City of Carmel Utilities has teamed with the U.S. Environmental Protection Agency’s (EPA) WaterSense program to help consumers save water for future generations and reduce costs on their utility bills.WaterSense aims to decrease indoor and outdoor...

AMI Project: Carmel Utilities is starting a project to replace aging water meters across the community with new, enhanced equipment allowing for more accurate readings andbetter water efficiency. This advanced meter infrastucture project begins in September 2021 with an expected completion in late 2022.

Envocore – RTS Water Solutions has been retained to complete the water meter replacement. There may be a brief interruption of water service for a short period of time (15-20 minutes). A post-install door hanger will be left after install completion.


Pay By Phone Now Available

Pay your bills by phone with our automated phone service powered by Invoice Cloud.  The pay by phone number is (855) 259-5347.

Pay by Text Now Available

Pay by text powered by Invoice Cloud is a new easy way to pay your Carmel Utilities bill. There is no additional fee for this service.


e-Bill Signup

Click the link below to register and make your bill payment as convenient as possible. Our online portal is quick and secure.

Carmel Utilities Reports Now Available

See below for links to our most recent Water Quality Report and Annual Report


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