Welcome to Carmel Utilities!

Pay By Phone: (855) 259-5347

*$0.95 fee for an electronic check and $2.50 for a credit card

Customer Service: (317) 571-2442

Pay Your Bill

Pay your bill online.

Payment Due?

Find your billing area.

Service Request

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Hours of Operation

Our Hours of Operation.


Questions (FAQs)

See our FAQs.

Account Login

Login to your online billing portal.

Leak Detection

Learn about detecting leaks at home.

Backflow Info

Backflow submission testing and more.


Save water & protect the environment.

Know what’s below.
before you dig.

Important Information

Billing System Changes

Carmel Utilities has implemented a new billing system which will future proof the billing process and take advantage of changes in technology that have occurred since 2002, the last billing system upgrade. The most obvious change to customers will be the account...

Billing System Upgrade and Access to Online Payments

Dear Carmel Utilities and Invoice Cloud customer, Due to an upgrade with Carmel Utilities billing processes, the Invoice Cloud site may be inaccessible for a systems migration.  Payments and access to invoices for some customers will not be available until 1/24/2023...

AMI Project: Carmel Utilities is starting a project to replace aging water meters across the community with new, enhanced equipment allowing for more accurate readings andbetter water efficiency. This advanced meter infrastucture project begins in September 2021 with an expected completion in late 2022.

Envocore – RTS Water Solutions has been retained to complete the water meter replacement. There may be a brief interruption of water service for a short period of time (15-20 minutes). A post-install door hanger will be left after install completion.


Pay By Phone Now Available

Pay your bills by phone with our automated phone service powered by Invoice Cloud.  The pay by phone number is (855) 259-5347.

Pay by Text Now Available

Pay by text powered by Invoice Cloud is a new easy way to pay your Carmel Utilities bill. There is no additional fee for this service.


e-Bill Signup

Click the link below to register and make your bill payment as convenient as possible. Our online portal is quick and secure.

Carmel Utilities Reports Now Available

See below for links to our most recent Water Quality Report and Annual Report


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