Welcome to Carmel Utilities!
Pay By Phone: (855) 259-5347
*$0.95 fee for an electronic check and $2.95 for a credit card
Customer Service: (317) 571-2442
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Account Login
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Service Request
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Hours of Operation
Our Hours of Operation.
Questions (FAQs)
See our FAQs.
Public Information Portal
Leak Detection
Learn about detecting leaks at home.
Backflow Info
Backflow Information.
WaterSense®
Save water & protect the environment.
Know what’s below.
Call before you dig.
Important Information
Trash Service On One Day Delay Labor Day Week
Republic Services Residential Trash & Recycling Labor Day Schedule - One-day delay the week of September 7, 2026. If your typical pickup is Monday, then pickup will be on Tuesday and so on throughout the remainder of the week.
City of Carmel extends Local Emergency Declaration Executive Order
CARMEL, Ind., Aug. 21, 2026 - Mayor Sue Finkam has signed an Executive Order SF-2026-06 extending the local emergency declaration for an additional seven days for the City of Carmel. The extension ensures the continued mobilization of City resources, streamlined...
City officials, emergency operations provide udpate on Hazel Dell Parkway
CARMEL, Ind., Aug. 19, 2026 - Today, City of Carmel leadership, emergency management officials and county and state partners convened at the Hazel Dell Parkway staging area to update the community on ongoing response and stabilization efforts following the historic...
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Important Information
Trash Service On One Day Delay Labor Day Week
Republic Services Residential Trash & Recycling Labor Day Schedule - One-day delay the week of September 7, 2026. If your typical pickup is Monday, then pickup will be on Tuesday and so on throughout the remainder of the week.
City of Carmel extends Local Emergency Declaration Executive Order
CARMEL, Ind., Aug. 21, 2026 - Mayor Sue Finkam has signed an Executive Order SF-2026-06 extending the local emergency declaration for an additional seven days for the City of Carmel. The extension ensures the continued mobilization of City resources, streamlined...
City officials, emergency operations provide udpate on Hazel Dell Parkway
CARMEL, Ind., Aug. 19, 2026 - Today, City of Carmel leadership, emergency management officials and county and state partners convened at the Hazel Dell Parkway staging area to update the community on ongoing response and stabilization efforts following the historic...
City of Carmel issues statement on Indiana National Guard operations at 106th Street and Hazel Dell Parkway
CARMEL, Ind., Aug. 19, 2026 - The City of Carmel is advising residents that low-flying helicopter activity in the vicinity of 106th Street and Hazel Dell Parkway is part of active, coordinated flood mitigation efforts. There is no cause for alarm—all city utilities...
About Us
The Carmel Utility water system was started in 1929 with a single well and limited distribution. As the system grew, additional wells were added starting in 1946 through 2007. Today the Carmel utility water system operates 20 well sites providing water to four treatment facilities with a capacity of 34 million gallons a day.
Through expansion and acquisitions in 2002 and 2006, Carmel Utilities serves over 29,000 customers distributing water through more than 538 miles of water main.
Carmel Utilities award winning wastewater treatment facility and sewer department provides service to nearly 70 percent of the utility’s water customers, and processes a portion of the waste water for Trico Regional Sewer District and the City of Westfield.
Pay By Phone Now Available
Carmel Utilities is excited to offer residents an easy and convenient method to pay their bills by phone with our automated phone service powered by Invoice Cloud. The pay by phone number is (855) 259-5347. There is no fee for the pay by phone service, but transactional fees for processing payments through Invoice Cloud still apply. The transactional fees for Invoice Cloud processing are $.95 for an electronic check and $2.95 for a credit card.
Pay By Text Now Available
Pay by text powered by Invoice Cloud is a new easy way to pay your Carmel Utilities bill. There is no additional fee for this service, If you are already registered in the online portal, once logged in you can hover over the My Profile button, then select Update Account Info. In the dropdown, you are able to select how invoice notifications are sent with email & text being an option. If you are not already registered, simply complete the registration process, save a payment method and select pay by text. Please note that transactional fees for processing by Invoice Cloud still apply.
Pay By Phone Now Available
Pay your bills by phone with our automated phone service powered by Invoice Cloud. The pay by phone number is (855) 259-5347.
Pay by Text Now Available
Pay by text powered by Invoice Cloud is a new easy way to pay your Carmel Utilities bill.
e-Bill Signup
Click the link below to register and make your bill payment as convenient as possible. Our online portal is quick and secure.
Carmel Utilities Reports Now Available
See below for links to our most recent Reports