Welcome to Carmel Utilities!
Pay By Phone: (855) 259-5347
*$0.95 fee for an electronic check and $2.95 for a credit card
Customer Service: (317) 571-2442
Account Login
Login to your online billing portal.
Leak Detection
Learn about detecting leaks at home.
Backflow Info
Backflow submission testing and more.
WaterSense®
Save water & protect the environment.
Know what’s below.
Call before you dig.
Important Information
Thanksgiving Holiday Week Delays and Closings
A few reminders for Thanksgiving holiday week: -Republic Services Trash & Recycling will be on a one-day delay for Thursday and Friday customers only. -Carmel Household Hazardous Waste Collection Center will be closed beginning Thursday, November 23, until it...
Holiday Lights Recycling Drive
Carmel residents have the opportunity to make this holiday season truly green by recycling holiday lights instead of throwing them away. Beginning Monday, November 20, residents can recycle used and unwanted holiday lights by taking them to White's Ace Hardware &...
Carmel Encourages Residents to Recycle Campaign Signs
The City of Carmel Utilities and Carmel Street Department are partnering with the Hamilton County Household Hazardous Waste Center and Recycle Force to recycle campaign signs generated from the 2023 election seasons. This recycling initiative prevents an abundance of...
AMI Project: Carmel Utilities is starting a project to replace aging water meters across the community with new, enhanced equipment allowing for more accurate readings andbetter water efficiency. This advanced meter infrastucture project begins in September 2021 with an expected completion in late 2022.
Envocore – RTS Water Solutions has been retained to complete the water meter replacement. There may be a brief interruption of water service for a short period of time (15-20 minutes). A post-install door hanger will be left after install completion.
Important Information
Thanksgiving Holiday Week Delays and Closings
A few reminders for Thanksgiving holiday week: -Republic Services Trash & Recycling will be on a one-day delay for Thursday and Friday customers only. -Carmel Household Hazardous Waste Collection Center will be closed beginning Thursday, November 23, until it...
Holiday Lights Recycling Drive
Carmel residents have the opportunity to make this holiday season truly green by recycling holiday lights instead of throwing them away. Beginning Monday, November 20, residents can recycle used and unwanted holiday lights by taking them to White's Ace Hardware &...
Carmel Encourages Residents to Recycle Campaign Signs
The City of Carmel Utilities and Carmel Street Department are partnering with the Hamilton County Household Hazardous Waste Center and Recycle Force to recycle campaign signs generated from the 2023 election seasons. This recycling initiative prevents an abundance of...
Fall Leaf and Landscape Waste Removal
Fall Leaf and Landscape Waste Removal From October 16 to December 15, each Carmel Utilities/Republic Services customer home is allowed up to 20 bags/bundles (four feet or shorter bundles) of landscape waste pick up per week, free of charge.
About Us
The Carmel Utility water system was started in 1929 with a single well and limited distribution. As the system grew, additional wells were added starting in 1946 through 2007. Today the Carmel utility water system operates 20 well sites providing water to four treatment facilities with a capacity of 34 million gallons a day.
Through expansion and acquisitions in 2002 and 2006, Carmel Utilities serves over 29,000 customers distributing water through more than 538 miles of water main.
Carmel Utilities award winning wastewater treatment facility and sewer department provides service to nearly 70 percent of the utility’s water customers, and processes a portion of the waste water for Trico Regional Sewer District and the City of Westfield.
Pay By Phone Now Available
Carmel Utilities is excited to offer residents an easy and convenient method to pay their bills by phone with our automated phone service powered by Invoice Cloud. The pay by phone number is (855) 259-5347. There is no fee for the pay by phone service, but transactional fees for processing payments through Invoice Cloud still apply. The transactional fees for Invoice Cloud processing are $.95 for an electronic check and $2.95 for a credit card.
Pay By Text Now Available
Pay by text powered by Invoice Cloud is a new easy way to pay your Carmel Utilities bill. There is no additional fee for this service, If you are already registered in the online portal, once logged in you can hover over the My Profile button, then select Update Account Info. In the dropdown, you are able to select how invoice notifications are sent with email & text being an option. If you are not already registered, simply complete the registration process, save a payment method and select pay by text. Please note that transactional fees for processing by Invoice Cloud still apply.
Pay By Phone Now Available
Pay your bills by phone with our automated phone service powered by Invoice Cloud. The pay by phone number is (855) 259-5347.
Pay by Text Now Available
Pay by text powered by Invoice Cloud is a new easy way to pay your Carmel Utilities bill. There is no additional fee for this service.
e-Bill Signup
Click the link below to register and make your bill payment as convenient as possible. Our online portal is quick and secure.
Carmel Utilities Reports Now Available
See below for links to our most recent Water Quality Report and Annual Report