Welcome to Carmel Utilities!

Pay By Phone: (855) 259-5347

*$0.95 fee for an electronic check and $2.95 for a credit card

Customer Service: (317) 571-2442

Pay Your Bill

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Service Request

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Hours of Operation

Our Hours of Operation.


Questions (FAQs)

See our FAQs.

Account Login

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Leak Detection

Learn about detecting leaks at home.

Backflow Info

Backflow submission testing and more.


Save water & protect the environment.

Know what’s below.
before you dig.

Important Information

Thanksgiving Holiday Week Delays and Closings

A few reminders for Thanksgiving holiday week: -Republic Services Trash & Recycling will be on a one-day delay for Thursday and Friday customers only. -Carmel Household Hazardous Waste Collection Center will be closed beginning Thursday, November 23, until it...

Holiday Lights Recycling Drive

Carmel residents have the opportunity to make this holiday season truly green by recycling holiday lights instead of throwing them away. Beginning Monday, November 20, residents can recycle used and unwanted holiday lights by taking them to White's Ace Hardware &...

Carmel Encourages Residents to Recycle Campaign Signs

The City of Carmel Utilities and Carmel Street Department are partnering with the Hamilton County Household Hazardous Waste Center and Recycle Force to recycle campaign signs generated from the 2023 election seasons. This recycling initiative prevents an abundance of...

AMI Project: Carmel Utilities is starting a project to replace aging water meters across the community with new, enhanced equipment allowing for more accurate readings andbetter water efficiency. This advanced meter infrastucture project begins in September 2021 with an expected completion in late 2022.

Envocore – RTS Water Solutions has been retained to complete the water meter replacement. There may be a brief interruption of water service for a short period of time (15-20 minutes). A post-install door hanger will be left after install completion.


Pay By Phone Now Available

Pay your bills by phone with our automated phone service powered by Invoice Cloud.  The pay by phone number is (855) 259-5347.

Pay by Text Now Available

Pay by text powered by Invoice Cloud is a new easy way to pay your Carmel Utilities bill. There is no additional fee for this service.


e-Bill Signup

Click the link below to register and make your bill payment as convenient as possible. Our online portal is quick and secure.

Carmel Utilities Reports Now Available

See below for links to our most recent Water Quality Report and Annual Report


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