Welcome to Carmel Utilities!

Pay By Phone: (855) 259-5347

*$0.95 fee for an electronic check and $2.95 for a credit card

Customer Service: (317) 571-2442

Pay Your Bill

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Payment Due?

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Service Request

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Hours of Operation

Our Hours of Operation.


Questions (FAQs)

See our FAQs.

Account Login

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Leak Detection

Learn about detecting leaks at home.

Backflow Info

Backflow submission testing and more.


Save water & protect the environment.

Know what’s below.
before you dig.

Important Information

Memorial Day Holiday Closings

A friendly reminder that, due to Memorial Day, there will be a one day delay of Republic Services residential trash and recycling service the week of May 27. Please also note that the Carmel Household Hazardous Waste site will be closed from Saturday, May 25, until it...

Now Available – CARMEL WATER 2023 Water Quality Report

Available Now: CARMEL WATER - 2023 Water Quality Report To comply with Indiana Department of Environmental Management state regulations, City of Carmel Utilities issues a Water Quality Report (also called Consumer Confidence Report) annually describing the quality of...


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Pay By Phone Now Available

Pay your bills by phone with our automated phone service powered by Invoice Cloud.  The pay by phone number is (855) 259-5347.

Pay by Text Now Available

Pay by text powered by Invoice Cloud is a new easy way to pay your Carmel Utilities bill. There is no additional fee for this service.


e-Bill Signup

Click the link below to register and make your bill payment as convenient as possible. Our online portal is quick and secure.

Carmel Utilities Reports Now Available

See below for links to our most recent Water Quality Report and Annual Report

AMI Project: Carmel Utilities is in the final stages of a project to replace aging water meters across the community with new, enhanced equipment allowing for more accurate readings and better water efficiency. This advanced meter infrastucture project began in September 2021.  In these late stages of the project, appointments are being made to replace meters in interior locations both in residential and commercial locations.  For more information contact Water Operations at 317.733.2855 or click the button below



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