Welcome to Carmel Utilities!
Pay By Phone: (855) 259-5347
*$0.95 fee for an electronic check and $2.50 for a credit card
Customer Service: (317) 571-2442
Account Login
Login to your online billing portal.
Leak Detection
Learn about detecting leaks at home.
Backflow Info
Backflow submission testing and more.
WaterSense®
Save water & protect the environment.
Know what’s below.
Call before you dig.
Important Information
Billing System Changes
Carmel Utilities has implemented a new billing system which will future proof the billing process and take advantage of changes in technology that have occurred since 2002, the last billing system upgrade. The most obvious change to customers will be the account...
Billing System Upgrade and Access to Online Payments
Dear Carmel Utilities and Invoice Cloud customer, Due to an upgrade with Carmel Utilities billing processes, the Invoice Cloud site may be inaccessible for a systems migration. Payments and access to invoices for some customers will not be available until 1/24/2023...
Republic Services Trash & Recycling – No Delay Holiday Schedule
REPUBLIC SERVICES TRASH & RECYCLING: NO DELAY HOLIDAY SCHEDULE There will be NO delay in trash & recycling services due to the Dr. Martin Luther King, Jr. holiday the week of January 16, 2023. Pick-up/Service Day will remain the same as normal.
AMI Project: Carmel Utilities is starting a project to replace aging water meters across the community with new, enhanced equipment allowing for more accurate readings andbetter water efficiency. This advanced meter infrastucture project begins in September 2021 with an expected completion in late 2022.
Envocore – RTS Water Solutions has been retained to complete the water meter replacement. There may be a brief interruption of water service for a short period of time (15-20 minutes). A post-install door hanger will be left after install completion.
Important Information
Billing System Changes
Carmel Utilities has implemented a new billing system which will future proof the billing process and take advantage of changes in technology that have occurred since 2002, the last billing system upgrade. The most obvious change to customers will be the account...
Billing System Upgrade and Access to Online Payments
Dear Carmel Utilities and Invoice Cloud customer, Due to an upgrade with Carmel Utilities billing processes, the Invoice Cloud site may be inaccessible for a systems migration. Payments and access to invoices for some customers will not be available until 1/24/2023...
Republic Services Trash & Recycling – No Delay Holiday Schedule
REPUBLIC SERVICES TRASH & RECYCLING: NO DELAY HOLIDAY SCHEDULE There will be NO delay in trash & recycling services due to the Dr. Martin Luther King, Jr. holiday the week of January 16, 2023. Pick-up/Service Day will remain the same as normal.
Republic Services Christmas Tree Pick-up
The Carmel Utilities city trash program includes pick-up of one Christmas tree per home. Republic Services will collect the tree on the regular service day during the first two weeks of January. • Trees must be cut in sections four feet or less. If the tree section is...
About Us
The Carmel Utility water system was started in 1929 with a single well and limited distribution. As the system grew, additional wells were added starting in 1946 through 2007. Today the Carmel utility water system operates 20 well sites providing water to four treatment facilities with a capacity of 34 million gallons a day.
Through expansion and acquisitions in 2002 and 2006, Carmel Utilities serves over 29,000 customers distributing water through more than 538 miles of water main.
Carmel Utilities award winning wastewater treatment facility and sewer department provides service to nearly 70 percent of the utility’s water customers, and processes a portion of the waste water for Trico Regional Sewer District and the City of Westfield.
Pay By Phone Now Available
Carmel Utilities is excited to offer residents an easy and convenient method to pay their bills by phone with our automated phone service powered by Invoice Cloud. The pay by phone number is (855) 259-5347. There is no fee for the pay by phone service, but transactional fees for processing payments through Invoice Cloud still apply. The transactional fees for Invoice Cloud processing are $.95 for an electronic check and $2.50 for a credit card.
Pay By Text Now Available
Pay by text powered by Invoice Cloud is a new easy way to pay your Carmel Utilities bill. There is no additional fee for this service, If you are already registered in the online portal, once logged in you can hover over the My Profile button, then select Update Account Info. In the dropdown, you are able to select how invoice notifications are sent with email & text being an option. If you are not already registered, simply complete the registration process, save a payment method and select pay by text. Please note that transactional fees for processing by Invoice Cloud still apply.
Pay By Phone Now Available
Pay your bills by phone with our automated phone service powered by Invoice Cloud. The pay by phone number is (855) 259-5347.
Pay by Text Now Available
Pay by text powered by Invoice Cloud is a new easy way to pay your Carmel Utilities bill. There is no additional fee for this service.
e-Bill Signup
Click the link below to register and make your bill payment as convenient as possible. Our online portal is quick and secure.
Carmel Utilities Reports Now Available
See below for links to our most recent Water Quality Report and Annual Report