Welcome to Carmel Utilities!
Pay By Phone: (855) 259-5347
*$0.95 fee for an electronic check and $2.95 for a credit card
Customer Service: (317) 571-2442
Important Information
Delays and Closings Due to Independence Day Holiday
A friendly reminder that, due to Independence Day, there will be a one day delay of Republic Services residential trash and recycling service AFTER the 4th of July. This will impact Friday customers only with service now on Saturday. Please also note that the Carmel...
Available Now: Carmel Water 2024 Water Quality Report
To comply with Indiana Department of Environmental Management (IDEM) state regulations, City of Carmel Utilities issues a Water Quality Report (also called Consumer Confidence Report) annually describing the quality of your drinking water. The purpose of this report...
Summer Weather: Please Consider a Two Days a Week Watering Cycle
Many Carmel HOA's water/irrigate common areas with automatic irrigation on a Monday-Wednesday-Friday schedule. To create a more balanced use of water for automatic irrigation, please consider a Two Days a Week schedule that will assist in meeting all of our customers'...
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Important Information
Delays and Closings Due to Independence Day Holiday
A friendly reminder that, due to Independence Day, there will be a one day delay of Republic Services residential trash and recycling service AFTER the 4th of July. This will impact Friday customers only with service now on Saturday. Please also note that the Carmel...
Available Now: Carmel Water 2024 Water Quality Report
To comply with Indiana Department of Environmental Management (IDEM) state regulations, City of Carmel Utilities issues a Water Quality Report (also called Consumer Confidence Report) annually describing the quality of your drinking water. The purpose of this report...
Summer Weather: Please Consider a Two Days a Week Watering Cycle
Many Carmel HOA's water/irrigate common areas with automatic irrigation on a Monday-Wednesday-Friday schedule. To create a more balanced use of water for automatic irrigation, please consider a Two Days a Week schedule that will assist in meeting all of our customers'...
Delay in Invoice Delivery
Due to a mailing issue, customers who typically receive invoices on the 10th of each month will receive those invoices later than normal. This delay affects only physical invoice delivery, electronic notifications were sent out as normal. Carmel Utilities strongly...
About Us
The Carmel Utility water system was started in 1929 with a single well and limited distribution. As the system grew, additional wells were added starting in 1946 through 2007. Today the Carmel utility water system operates 20 well sites providing water to four treatment facilities with a capacity of 34 million gallons a day.
Through expansion and acquisitions in 2002 and 2006, Carmel Utilities serves over 29,000 customers distributing water through more than 538 miles of water main.
Carmel Utilities award winning wastewater treatment facility and sewer department provides service to nearly 70 percent of the utility’s water customers, and processes a portion of the waste water for Trico Regional Sewer District and the City of Westfield.
Pay By Phone Now Available
Carmel Utilities is excited to offer residents an easy and convenient method to pay their bills by phone with our automated phone service powered by Invoice Cloud. The pay by phone number is (855) 259-5347. There is no fee for the pay by phone service, but transactional fees for processing payments through Invoice Cloud still apply. The transactional fees for Invoice Cloud processing are $.95 for an electronic check and $2.95 for a credit card.
Pay By Text Now Available
Pay by text powered by Invoice Cloud is a new easy way to pay your Carmel Utilities bill. There is no additional fee for this service, If you are already registered in the online portal, once logged in you can hover over the My Profile button, then select Update Account Info. In the dropdown, you are able to select how invoice notifications are sent with email & text being an option. If you are not already registered, simply complete the registration process, save a payment method and select pay by text. Please note that transactional fees for processing by Invoice Cloud still apply.
Pay By Phone Now Available
Pay your bills by phone with our automated phone service powered by Invoice Cloud. The pay by phone number is (855) 259-5347.
Pay by Text Now Available
Pay by text powered by Invoice Cloud is a new easy way to pay your Carmel Utilities bill. There is no additional fee for this service.
e-Bill Signup
Click the link below to register and make your bill payment as convenient as possible. Our online portal is quick and secure.
Carmel Utilities Reports Now Available
See below for links to our most recent Water Quality Report and Annual Report

AMI Project: Carmel Utilities is in the final stages of a project to replace aging water meters across the community with new, enhanced equipment allowing for more accurate readings and better water efficiency. This advanced meter infrastucture project began in September 2021. In these late stages of the project, appointments are being made to replace meters in interior locations both in residential and commercial locations. For more information contact Water Operations at 317.733.2855 or click the button below