Welcome to Carmel Utilities!
Pay By Phone: (855) 259-5347
*$0.95 fee for an electronic check and $2.95 for a credit card
Customer Service: (317) 571-2442
- Pay and track your water use.
- Enroll in paperless billing or autopay.
- Coming Soon! Sign up for email alerts.
Account Login
Login to your online billing portal.
Payment Due?
Find your billing area.
Service Request
Need additional help?
Hours of Operation
Our Hours of Operation.
Questions (FAQs)
See our FAQs.
Public Information Portal
Leak Detection
Learn about detecting leaks at home.
Backflow Info
Backflow Information.
WaterSense®
Save water & protect the environment.
Know what’s below.
Call before you dig.
Important Information
City of Carmel provides flooding and infrastructure update for 106th Street and Hazel Dell Parkway
CARMEL, Ind., Aug. 18, 2026 - City of Carmel emergency personnel, utility crews and regional partners remain on site around the clock to manage severe erosion and high-velocity floodwaters along the White River and Blue Woods Creek. As response efforts continue, the...
Mayor Sue Finkam, City and County leaders provide update on flood damage
CARMEL, Ind., Aug. 17, 2026 - Mayor Sue Finkam, City of Carmel leaders and Hamilton County Commissioner Christine Altman held a press conference today to share crucial safety updates and infrastructure status reports regarding flooding impacts. Mayor Finkam briefed...
Important Notice: Early Trash & Recycle Pickup Resumes Due to Extreme Heat
Dear Carmel Utilities/Republic Services Customers: Due to the extreme weather conditions forecasted, Republic Services will resume early collection start times to protect drivers from the high temperatures. New Start Time: 5 a.m. (instead of 7 a.m.) What you need to...
Registering for our new
customer portal is simple at
Already a customer? Just click through the REGISTER button at mycarmelutilities.com.
Trying to start service? Click the START SERVICE button at mycarmelutilities.com.
Need more information?
Click Here for more details.
the power of information in your hands
Important Information
City of Carmel provides flooding and infrastructure update for 106th Street and Hazel Dell Parkway
CARMEL, Ind., Aug. 18, 2026 - City of Carmel emergency personnel, utility crews and regional partners remain on site around the clock to manage severe erosion and high-velocity floodwaters along the White River and Blue Woods Creek. As response efforts continue, the...
Mayor Sue Finkam, City and County leaders provide update on flood damage
CARMEL, Ind., Aug. 17, 2026 - Mayor Sue Finkam, City of Carmel leaders and Hamilton County Commissioner Christine Altman held a press conference today to share crucial safety updates and infrastructure status reports regarding flooding impacts. Mayor Finkam briefed...
Important Notice: Early Trash & Recycle Pickup Resumes Due to Extreme Heat
Dear Carmel Utilities/Republic Services Customers: Due to the extreme weather conditions forecasted, Republic Services will resume early collection start times to protect drivers from the high temperatures. New Start Time: 5 a.m. (instead of 7 a.m.) What you need to...
Important Notice: Early Trash & Recycle Pickup Next Week Due to Extreme Heat
Dear Carmel Utilities/Republic Services Customers: Due to the extreme weather conditions forecasted for next week, Republic Services will be adjusting the collection schedule to protect drivers from the high temperatures. New Start Time: 5 a.m. (instead of 7 a.m.)...
About Us
The Carmel Utility water system was started in 1929 with a single well and limited distribution. As the system grew, additional wells were added starting in 1946 through 2007. Today the Carmel utility water system operates 20 well sites providing water to four treatment facilities with a capacity of 34 million gallons a day.
Through expansion and acquisitions in 2002 and 2006, Carmel Utilities serves over 29,000 customers distributing water through more than 538 miles of water main.
Carmel Utilities award winning wastewater treatment facility and sewer department provides service to nearly 70 percent of the utility’s water customers, and processes a portion of the waste water for Trico Regional Sewer District and the City of Westfield.
Pay By Phone Now Available
Carmel Utilities is excited to offer residents an easy and convenient method to pay their bills by phone with our automated phone service powered by Invoice Cloud. The pay by phone number is (855) 259-5347. There is no fee for the pay by phone service, but transactional fees for processing payments through Invoice Cloud still apply. The transactional fees for Invoice Cloud processing are $.95 for an electronic check and $2.95 for a credit card.
Pay By Text Now Available
Pay by text powered by Invoice Cloud is a new easy way to pay your Carmel Utilities bill. There is no additional fee for this service, If you are already registered in the online portal, once logged in you can hover over the My Profile button, then select Update Account Info. In the dropdown, you are able to select how invoice notifications are sent with email & text being an option. If you are not already registered, simply complete the registration process, save a payment method and select pay by text. Please note that transactional fees for processing by Invoice Cloud still apply.
Pay By Phone Now Available
Pay your bills by phone with our automated phone service powered by Invoice Cloud. The pay by phone number is (855) 259-5347.
Pay by Text Now Available
Pay by text powered by Invoice Cloud is a new easy way to pay your Carmel Utilities bill.
e-Bill Signup
Click the link below to register and make your bill payment as convenient as possible. Our online portal is quick and secure.
Carmel Utilities Reports Now Available
See below for links to our most recent Reports