Carmel Utilities Repeals Boil Advisory in West Carmel

Aug 13, 2025

The boil advisory issued on Monday, August 11th for the affected area in western Carmel has been repealed.  Results from tests pulled the morning of Tuesday, August 12th show that NO bacteriological contamination is present.

Carmel Utilities and Hamilton County Health recommend the following actions:

  • Run cold water taps for at least 5 minutes and hot water taps for at least 30 minutes to flush household pipes.
  • Clean and flush appliances that use water, such as refrigerators with water dispensers, ice makers, coffee makers, and water softeners, following manufacturer instructions.
  • Discard and replace ice made during the advisory.
  • Flush outdoor faucets, hoses, and water features if used for cooking, cleaning, or pets. When flushing internal pipes, aerators should be removed first (if applicable), prior to flushing.  Rinse the aerator prior to re-installing.
  • Follow manufacturer’s guidelines for replacement of water filters.

Lane Young, Director of Carmel Utilities said, “As anticipated, the test results received came back absent of any bacteriological contamination in our system. We trust this result gives our customers confidence in our system and the safe water we provide for their use.”

Carmel Utilities appreciates your understanding and patience over these last two and a half days.  Detailed communication will be sent providing more background on the event and steps being taken moving forward.  This communication will be posted on the Utility website, sent as bill inserts and for those who receive electronic billing, there will be a link to the document on the Utility website, carmelutilities.com.  Please see this joint communication from Carmel Utilities and Hamilton County Health.