Delay in Invoice Delivery

Due to a mailing issue, customers who typically receive invoices on the 10th of each month will receive those invoices later than normal.  This delay affects only physical invoice delivery, electronic notifications were sent out as normal.  Carmel Utilities strongly...

Water, Sewer and Fees Rate Change in Effect

Water and sewer charges on this invoice reflect a rate increase passed in the 2023 rate ordinance.  For more information regarding the details of this rate change, please visit the Rates & Fees menu at the top of the main page. Information can also be found by...

Billing System Changes

Carmel Utilities has implemented a new billing system which will future proof the billing process and take advantage of changes in technology that have occurred since 2002, the last billing system upgrade. The most obvious change to customers will be the account...